Refund policy

Shipping & Delivery

We want to deliver your order to you as soon as possible; please ensure to provide us with accurate shipping information to avoid delays or additional charges. We are happy to provide you with a window of 1 hour upon confirming your order to make any corrections to the shipping information in the event of an error.

Please note that delays may occur in the delivery of orders due to high traffic periods.

Curbside delivery: Curbside delivery service provides delivery of your item(s) to the curb at the end of your driveway. This service does not include setup or assembly of your equipment or removal of packaging materials. Please note that some products may require assembly, which is available with the upgrade to White Glove Delivery.

White Glove Delivery: Our team of professionals will deliver and install your equipment in the room of your choice, and take care of the disposal of all packaging before leaving. To upgrade your delivery option, please contact us at bonjour@tonicperformance.com. Additional fees will apply.

Territories (Yukon, Northwest Territories and Nunavut): Delivery to the territories is by quote only. Contact us before placing your order at 1-800-605-0744 or bonjour@tonicperformance.com: we will prepare a quote that includes delivery costs for your address, then send you an invoice you can pay online once the quote is approved.

In the event of a return, outgoing shipping fees incurred by Tonic Performance during a free shipping promotional period will be deducted from your refund of the original invoice amount.

Returns

A product is eligible for a full refund* if it is returned within 7 days following the reception of the order. Item must be returned in its original packaging and in the same new condition it was received. Return postage/shipping will be at the customer’s expense.

Customers must request an authorization number, which can be obtained from a TP Customer Service Representative by emailing bonjour@tonicperformance.com.

Please be advised that returned oversized merchandise may be subject to handling and restocking fees of 20% of its value.

A product that appears to be damaged or defective upon arrival must be reported to bonjour@tonicperformance.com within 7 days following the reception of the item.

A replacement will be shipped to you at no cost. In the event we cannot replace the item due to reduced inventory, a complete refund will be issued.

If you have any further questions, please contact a customer service officer at 1-800-605-0744 or email bonjour@tonicperformance.com.

*A full refund will be issued exclusively on the equipment purchased, excluding the shipping costs incurred on the final invoice.

Product Warranty

Barbells: 6 months to limited lifetime warranty* depending on models
Kettlebells, dumbbells & weights: 6 months
Benches and racks: 3 months upholstery, 10 years frame & welds, 5 years hardware
Weighted accessories (medballs, wall balls, plyo boxes, etc.): 1 year
Soft goods (elastics, resistance tools, yoga mats): 3 months
Cable and pulley machines: Covered for premature wear & tear. Structure is covered for 1 year.

Equipment from brands distributed by Tonic Performance will be covered by the original company’s manufacturer’s warranty (i.e. TRX, Concept 2, Precor, Hoist, etc.).

NOTE: Warranty may be voided for any product which has been damaged due to negligent or faulty use, alteration, poor maintenance, storage or handling by the user. Any specific issues regarding a product will be reviewed on a case-by-case basis.

*Lifetime warranty coverage is invalid when a product is unusable for reasons other than defects in materials or workmanship. The warranty is non-transferable and belongs to the original purchaser.